Privacy Policy

We collect information you provide directly to us, including: **Account Information:** When you create an account, we collect your name, email address, phone number, and password. You may also provide a profile photo, date of birth, and government ID for verification purposes. **Booking Information:** When you make a booking, we collect payment information, guest details, and any special requests or preferences you share. **Communications:** We collect information from your communications with us, other users, and Hosts through our platform. **Device & Usage Information:** We automatically collect device identifiers, IP addresses, browser type, operating system, and information about how you use our Service. **Location Information:** With your consent, we may collect precise location data from your mobile device.

We use the information we collect to: • Provide, maintain, and improve our Service • Process bookings and payments • Send you booking confirmations, updates, and administrative messages • Respond to your comments, questions, and requests • Personalize your experience and provide recommendations • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Protect the rights and safety of Asansa, our users, and others • Comply with legal obligations We may also use your information to send you marketing communications about products, services, and events we think may interest you. You can opt out of marketing emails at any time.

We may share your information in the following circumstances: **With Hosts and Guests:** When you make a booking, we share relevant information with the Host. When you host a listing, we share relevant information with Guests. **Service Providers:** We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service. **Legal Requirements:** We may disclose your information if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. **Business Transfers:** If Asansa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We do not sell your personal information to third parties for their marketing purposes.

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include: • Encryption of sensitive data in transit and at rest • Regular security assessments and penetration testing • Access controls and authentication requirements • Employee training on data protection • Incident response procedures However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have the following rights regarding your personal information: **Access:** You can request a copy of the personal information we hold about you. **Correction:** You can update or correct inaccurate information in your account settings or by contacting us. **Deletion:** You can request that we delete your personal information, subject to certain exceptions. **Portability:** You can request a machine-readable copy of your data. **Opt-Out:** You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or updating your notification preferences. **Location Data:** You can disable location services through your device settings. To exercise these rights, please contact us at privacy@asansa.com.

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us: • Remember your preferences and settings • Understand how you use our Service • Improve our Service and develop new features • Deliver personalized content and advertising **Types of Cookies We Use:** • Essential cookies: Required for the Service to function • Analytics cookies: Help us understand how users interact with our Service • Marketing cookies: Used to deliver relevant advertisements You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. This includes: • Active account information: Retained while your account is active • Booking history: Retained for 7 years for legal and financial compliance • Communications: Retained for 3 years after your last interaction • Log data: Retained for 12 months When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws.

Asansa is based in Ghana, and your information may be stored and processed in Ghana or other countries where we or our service providers maintain facilities. If you are located outside Ghana, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws than your country of residence. By using our Service, you consent to the transfer of your information to Ghana and other countries as described in this Privacy Policy.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices. If you have any questions about this Privacy Policy, please contact us at: Asansa Ltd 15 Independence Avenue, Ridge Accra, Ghana Email: privacy@asansa.com Phone: +233 30 277 8899